Who do I talk to about my Imaging results?

Can I get my images or results from you or have you send and my results to another doctor?

• Answer:  We ask that you contact your referring physician to discuss your imaging results, and/or obtain your images and radiology report or results.

Do you accept my insurance?

• Answer:  Yes! We accept all health insurance plans. However, it is your responsibility to call your insurance to verify that we are an in network provider for your plan. Any non‐covered or out of network charges are your responsibility.

How do I pay my bill?

• Answer:  You may pay your bill online, mail in a check, over the phone with your debit or credit card, or you may stop into our office to pay in person.

I don't have insurance, and I can't afford my bill; what are my options?

• Answer:  Please contact us to discuss your options and we will work with you; we have payment plans available.

I forgot to pay my bill, and now it is in collections. Can I still pay you directly?

• Answer:  Yes! You may call us to process your debit or credit card over the phone or you may stop in to our office and pay in person at no extra cost to you. You will not be able to pay your bill online once your bill has been sent to collections.

I have an attorney handling a liability claim; why am I getting a bill?

• Answer:  We do not hold balances. Monthly payments are expected until the settlement is final. Attorneys may receive a copy of the statement via mail or fax if the patient completes and signs an authorization form.

I made a payment last month; can you use the same card information?

• Answer:  For security reasons we do not store any debit or credit card information. You will need to supply your credit card information for each transaction.

I paid my bill in full already, why am I getting another statement?

• Answer:  If you pay at the end of the billing cycle your payment and statement can cross in the mail. If you are concerned about the status of your bill, please contact us.

I tried to pay online, but it isn't working?

• Answer:  Please be sure to use the most current statement with the most recent access number to get your updated account balance. If you continue to have issues, please contact us.

I was hurt at work, and I need my employer to get my bill for workers compensation; what do I do?

• Answer:  Call us right away with your employer’s worker compensation insurance information. We will need your date of injury, their insurance claim number, and the address where to send the claim.

I was in a car accident, and it wasn't my fault; why am I getting a bill?

• Answer:  Patients are ultimately responsible for all services rendered. As a courtesy, we can file a claim form to a patient’s auto insurance upon request if the auto insurance information is provided. However, monthly payments are expected until the claim is paid. If an auto insurance payment is received, patients will receive a refund check for any prior payments they made.

Where are you located?

• Answer:  We are located right up the hill on 7th Street by UnityPoint Health – Trinity Moline. Turn left at the lights onto Valley View Drive. We are the first building on the right located on the upper level.

Why did I receive two bills?

• Answer:  Imaging exams will typically result in two bills. You will receive one from the imaging center or facility for the technical component, or the actual scan itself. You will also receive another one from Advanced Radiology for the professional interpretation of the exam by a Radiologist, or the reading fee.

Will my insurance pay for my exam?

• Answer:  You should contact your insurance company to determine what your insurance covers. Please keep in mind that while some exams require preauthorization or pre‐notification, that is not a guarantee your exam will be paid by your insurance. Any non‐covered charges are your responsibility.